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Recent blog posts

Packaged Bank Accounts

Posted by on in Client Newsletters

This is a fairly new kind of financial complaint and we believe that, to date, only somewhere around 5,000 have been submitted throughout the UK.  We also believe that somewhere in the region of 20% of Bank account holders have or have had these types of accounts.

A roofing company has been prosecuted after an employee nearly died when he fell off a roof that had no protection in place to prevent a fall.

...

The cost of dementia to the UK has hit £26 billion a year, according to a recent report published by the Alzheimer’s Society.

...

Irresponsible Lending Complaints

Posted by on in Client Newsletters

In many instances we've found that some of us have had the limits on their credit cards increased without making any request for this to be done. This happened when they received a monthly statement indicating the increase or a letter confirming it. It is the responsibility of the financial provider to give due regard to the interests of the consumer  - you - and to treat them fairly.

In a number of cases, Banks and Building Societies did not check whether these increases would be affordable and have provided the consumer with temptation at times when they were in financial stress. It did, however mean that the consumer could use the increased credit facility despite the fact they had neither requested it or could afford to repay it!

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